The Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) Regulations 2024
These Regulations amend the Electricity and Gas (Standards of Performance) (Suppliers) Regulation 2015 (S.I. 2015/1544) (the “Principal Regulations”). The Principal Regulations impose minimum guaranteed standards of performance in respect of the service provided by gas and electricity suppliers in Great Britain, and prescribe sums payable to a customer by way of compensation for failure to meet these performance standards.