The Legal Services Act 2007 (Legal Complaints) (Parties) Order 2010
Part 6 of the Legal Services Act 2007 (“the 2007 Act”) establishes the Office for Legal Complaints (OLC) and confers a duty on the OLC to administer an ombudsman scheme for the resolution of complaints in relation to legal services provided by authorised persons (as defined by the 2007 Act). Section 128 makes provision for the categories of person who may be a respondent and a complainant within the scheme. Section 128(3)(a) permits an individual to be a complainant. This Order prescribes persons other than individuals who may bring a complaint. Article 4 allows the Office for Legal Complaints to determine and make an estimate of the financial amounts in article 2 in relation to eligibility of complainants.