The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1996
These Regulations amend the Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 in relation to water undertakers. They require the undertaker to maintain a minimum pressure of seven metres static head in communication pipes. If the pressure falls below that minimum for an hour or more on two occasions in any period of 28 days, the customer is entitled to a payment or credit of £25.