The Electricity (Standards of Performance) Regulations 2001
These regulations re-enact the Electricity (Standards of Performance) Regulations 1993 with amendments. They prescribe the sum which a relevant supplier or a relevant distributor must pay to a customer by way of compensation for failure to meet specified standards of performance in respect of the services to be provided by such relevant suppliers or relevant distributors. The sum payable differs between domestic and non-domestic customers, and between standards.