The National Health Service (Complaints) Regulations 2004
These Regulations make provision for complaints in the National Health Service. They require NHS bodies to establish and operate complaints procedures with a view to securing a speedy resolution of complaints at local level. Where such resolution is not achieved, the regulations provide for complaints to be considered by the Commission for Healthcare, Audit and Inspection (the Healthcare Commission) established under section 41 of the Health and Social Care (Community Health and Standards) Act 2003.