The Probate Services (Approved Body) Complaints Regulations 2004
These Regulations set out the minimum requirements for a complaints scheme which a person seeking to obtain exemption from the provisions of section 23 (1) of the Solicitors Act 1974 (unqualified person not to prepare papers for probate etc) must be a member of, or subscribe to, in order to comply with section 55 (2) of the Courts and Legal Services Act 1990. Section 55 (2) allows bodies approved by the Secretary of State under Schedule 9 to the 1990 Act to grant exemption to members fulfilling criteria including being a member of a complaints scheme.