The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017
The Water Act 2014 (“the 2014 Act”) introduced a number of measures to reform the competitive markets in the water sector in England and Wales including reforming the water supply licensing regime and the introduction of a sewerage licensing scheme. It also provides the opportunity for undertakers to exit the non-household market, meaning they would not be required to provide retail water and/or sewerage services to their non-household customer base, but will retain their wholesale functions.