The Electronic Communications (Universal Service) (Amendment) Order 2022
This Order amends the Electronic Communications (Universal Service) Order 2003 (S.I. 2003/1904, “the 2003 Order”) which sets out the extent to which electronic communications networks and services, and facilities related to those services, are to be provided throughout the UK as universal services, that is, basic telephony services that are available upon reasonable request and at an affordable price. The services which must be provided are publicly available telephone services; directories and directory enquiry facilities; public pay telephones; billing, payment and tariff options and special measures for end-users with disabilities. The 2003 Order was implemented through a combination of universal service conditions, having effect under the 2003 Act, imposed on BT and KCOM (who were designated as the universal service providers) and general conditions on all providers under the 2003 Act.