Annex: Transposition Notes for the Postal Services Directive (2008/6/Ec) Article 19: Users complaints Objective
562.This Article places an obligation on member States to ensure that transparent and inexpensive procedures are made available by all postal service providers for dealing with users’ complaints. The procedures must enable the disputes to be settled fairly and promptly. Member States must ensure that cases where users’ complaints to universal service providers have not been satisfactorily resolved may be brought before the competent national authorities. Member States must also ensure that universal service providers publish information on the number of complaints and how they have been dealt with.