The Commission for Local Administration in England investigates complaints from members of the public about local authorities and social care providers. The Commission is also known as the Local Government and Social Care Ombudsman. The Housing Ombudsman Service is currently the only scheme approved under Schedule 2 to the Housing Act 1996, and the Service investigates complaints made against its member landlords by those member landlords’ tenants, shared owners and leaseholders.
Part 2: Residential landlord Chapter 2: Landlord Redress Schemes Section 74: Local Commissioners’ investigation of complaints by persons who are not tenants Background