Part 4: Consumer rights and disputes Consumers’ right to redress relating to unfair commercial practices Section 232: Right to redress
This section sets out the conditions under which a consumer has a right to redress. Consumers can make a claim in the civil courts against traders who commit misleading actions or aggressive practices. The conditions are outlined through subsections (2) to (5).
	Subsection (1) provides that a consumer has a right to redress if the four conditions set out in subsections (2) to (5) are met.
	Subsection (2) provides that the first condition can be satisfied where: a) the consumer enters into a contract with a trader for the supply of a product from the trader to the consumer ("business to consumer contract"), b) the consumer enters into a contract with a trader for the supply of a product from the consumer to the trader ("consumer to business contract" or c) the consumer makes a payment to the trader for the supply of a product (see section 248, subsection (1)).
	Subsection (3) sets down the second condition namely that the trader engages in a misleading action or aggressive practice in relation to the product or, where a business to consumer contract for goods or digital content is entered into by the consumer, a producer (as defined in subsection (6)) engages in a misleading action or an aggressive practice and the trader is aware of the prohibited practice or could reasonably be expected to be aware of it.
	Subsection (4) sets down the third condition, which is that the misleading action or aggressive practice is a significant factor in the consumer’s decision to enter the contract or to make payment for the product.
	Subsection (5) sets down the fourth condition, which specifies that the goods are not excluded products by regulations under section 233.
	Subsection (6) defines "producer" and subsection (7) defines "prohibited practice" (i.e. a misleading action or an aggressive practice) for the purpose of this chapter.
	Subsection (8) sets out how the reference to transactional decision in section 225 for an aggressive practice and misleading action is to be applied for the purpose of this section.