Annex: Transposition Notes for the Postal Services Directive (2008/6/Ec) Articles 16, 17 and 19: Quality of services Objective
556.Article 16 provides that member States must ensure that quality of service standards are set and published in relation to the universal postal service.
557.Article 17 provides that member States must notify their quality standards for national services to the Commission. National regulatory authorities must ensure that annual independent performance monitoring is carried out on universal service providers.
558.Article 19.2 provides that in accordance with Article 16, universal service providers must publish an annual report of the monitoring of their performance.