Commentary Part 1.Water Industry Chapter 5.Miscellaneous Section 54: Consumer redress
201.This section allows Ofwat to make changes to water undertakers’ and sewerage undertakers’ conditions of appointment, and water supply licensees’ and sewerage licensees’ licences, to include conditions relating to the provision of a consumer redress scheme. The consumer redress scheme itself is in the process of development by the water sector, Ofwat and the Consumer Council for Water.
202.The section lays out who Ofwat must consult before making a modification and states that the Secretary of State or the Welsh Ministers may veto such a modification.