Commentary on Clauses Part 2: Investigations Section 24: Complaint handling procedure to be invoked and exhausted
This section and the following three sections set out the procedure which must be followed for a complaint to be made to the NIPSO under section 5.  Under section 24, the person aggrieved must first make the complaint to the listed authority and give the authority a chance to resolve the complaint.  The NIPSO has discretion to waive this requirement.