Part 5: Other provisions about safety standards, etc. New Homes Ombudsman scheme Section 142: Developers’ code of practice Background
This is a new provision.
Example
A code of practice may be used by developers (who are members of the New Homes Ombudsman scheme) and the purchasers of new homes so that all parties are aware of the standards expected. These standards could be in relation to the sales, marketing, and after-sales services expected of the developer of the new build home, and in relation to the standards of conduct and standards of quality of work expected of developers during the construction process.
It is expected that, if a code of practice is issued or approved by the Secretary of State, the New Homes Ombudsman Scheme will require its members to follow it and will consider compliance with the code when investigating complaints.
The Code can be changed over time. The Secretary of State may, following consultation with the Scottish and Welsh Ministers, and the relevant Northern Ireland department, revise or replace a code of practice to reflect changing circumstances and practice or approve its revision or replacement.
To enable purchasers and developers to be aware of the code of practice and expected standards, the Secretary of State will ensure it is published and could publish it on the Government’s website or signpost to where the code of practice is published Any code could also require developers to make prospective purchasers aware of the code during the sales process.