Part 4: Other duties of providers of regulated user-to-user services and regulated search services Chapter 4: Deceased Child Users Section 75: Disclosure of information about use of service by deceased child users
This section imposes duties on providers of Category 1, 2A, and 2B services to set out their policies on disclosing information to the parents of deceased child users, have a dedicated helpline or section of the service (or similar means) for such parents, provide details about the relevant policies and procedures in their terms of service or a publicly available statement, and respond in a timely manner to requests for information. It also requires the providers to operate a complaints procedure in relation to these duties.