858.This requires the scheme operator to make other procedural rules for the compulsory jurisdiction.  It provides, in particular, for rules to be made which allow an ombudsman to dismiss a complaint without consideration of its merits, for example where he deems the complaint to be frivolous or vexatious, and for the early stages of the handling of a complaint, for example a conciliation stage, to be handled by a member of the scheme operator’s staff other than an ombudsman.
Schedule 17: the Ombudsman Scheme Paragraph 14: The scheme operator’s rules