757.The Authority is required to put in place a scheme, the “complaints scheme”, for the prompt, independent investigation of complaints made against it.  These might typically be complaints about maladministraton by the Authority.
758.Sub-paragraphs (1), (2) and (3) require the Authority to establish a complaints scheme and appoint an independent investigator, whose appointment and removal will be subject to the approval of the Treasury.
759.Sub-paragraph (4) requires the investigator be appointed on terms and conditions reasonably designed to ensure his independence from the Authority and to ensure that complaints will be investigated under the scheme without favouring the Authority.
760.Sub-paragraphs (5) to (9) and (14) provide for the Authority to consult on its proposals for the complaints scheme.
761.Sub-paragraph (10) to (13) provide that the Authority is required to publish details of the complaints scheme and the powers of the independent investigator.  The Authority may charge a reasonable fee for providing a person with a copy of details published under this paragraph.
Schedule 1: the Financial Services Authority Part I: General Paragraph 7: Arrangements for the investigation of complaints