181.This section amends section 33 of the 2007 Act. It outlines what actions relevant professional organisations should take where it becomes apparent that a complaint may have been wrongly categorised as either regulatory or conduct during the investigation of that complaint, or the mediation process, and should instead be a services complaint. Those actions are to suspend the investigation, consult with the Commission, send the complaint and any related material to the Commission and give notice to the complainer and practitioner.
Background Part 3 - Complaints Section 67 – Conduct or regulatory complaint appears to relevant professional organisation during investigation to be services complaint