Part 6: Miscellaneous Other miscellaneous provisions Section 76: Arrangements for investigating complaints
This section amends the Financial Services Act 2012.
	Subsections (2)(a) to (d) amend section 84 FSA 2012 to make HM Treasury, rather than the FCA, the PRA and the Bank, responsible for appointing an independent person, known as the "Complaints Commissioner". The Complaints Commissioner is responsible for the conduct of investigations under the complaints scheme established under Part 6 of the FSA 2012 for the resolution of complaints against the regulators.
	Subsection 2(e) requires that HM Treasury must appoint the Complaints Commissioner on terms and conditions reasonably designed by HM Treasury to ensure independence from the regulators, and to ensure that complaints will be investigated under the scheme without favouring the regulators.
	Subsection (3) makes amendments to section 87 FSA 2012, which sets out the requirements relating to the Complaints Commissioner’s annual report in subsections (9A) and (9B).
	Subsection (3)(a) inserts a new subsection (9A)(ba) to require the regulators, in their response to the Complaints Commissioner’s annual report, to provide a summary of the cases in which they decided not to follow "relevant recommendations" of the Complaints Commissioner and a summary of the reasons for not following those recommendations.
	Subsection (3)(b) inserts a new subsection (9B)(f) to enable HM Treasury to direct the Complaints Commissioner to include other matters (as may be specified in the direction) in its annual report.
	Subsection (3)(c) defines the term "relevant recommendations" used in the new subsection (9A)(ba) as comprising recommendations to the regulator contained in the Complaints Commissioner’s annual report, or in final reports given by the Complaints Commissioner in relation to individual complaints during the period to which the annual report relates.