146.This section amends section 9 of the 2007 Act to allow the Commission to close a complaint where a practitioner accepts a settlement proposed by the Commission, but the complainer does not. The Commission can also decide not to initiate the investigation of a complaint, or to close a complaint, where the complainer has refused a proposed settlement from the practitioner that the Commission considers is fair and reasonable, so long as the Commission is satisfied that the proposed settlement will remain available for acceptance for 28 days after the Commission has decided not to investigate the complaint or decided to close the complaint.
Background Part 3 - Complaints Section 54 – Commission’s duty to investigate and determine services complaints