Part 8: Appeals and super-complaints Chapter 2: Super-complaints Section 169: Power to make super-complaints
This section establishes a super-complaints mechanism which enables any organisation or other entity that meets the relevant eligibility criteria to bring systemic issues to OFCOM in specific circumstances.
	A super-complaint can be about any feature of a regulated service or conduct of the provider of such a service. It may relate to one or more regulated services or providers and may be about any combination of features and conduct. Where this feature, conduct or combination of the two is causing, appears to be causing or is at material risk of causing users or members of the public significant harm, significantly adversely affecting their right to freedom of expression, or having a significant adverse impact on them, an eligible entity may make a super-complaint.
	Where a super-complaint relates to the conduct of a single regulated service or single provider of one or more regulated services, OFCOM may only consider it if they believe that the complaint is of particular importance or it relates to impacts on a particularly large number of people.