82.Section 23 defines when a trustee will be liable for the acts or defaults of any agent, nominee or custodian or his or her permitted substitute. This provision will enhance the protection of beneficiaries by replacing the unsatisfactory provisions of section 23 and section 30 of the Trustee Act 1925 (as interpreted in Re Vickery [1931] 1 Ch 572) with the standard duty of care under section 1.  These sections are to be repealed by the Act.
83.Under the present law, in the absence of express provision in the trust instrument, the liability of trustees for the actions of their agents is governed by statute. The principal provisions are sections 23(1), 23(2). 23(3) and 30(1) of the Trustee Act 1925.  However, despite their common provenance, these provisions do not form a coherent whole and are considered by many not to require a sufficiently high standard in relation to the appointment and control of agents by trustees.  Section 23(1) exonerates trustees who acted in good faith from loss resulting from the appointment of their agents.  It is uncertain whether trustees are still required to act with reasonable prudence in appointing an agent.  Section 23(2) has a limited application to agents appointed to deal with trust property abroad.  Section 23(3) gives trustees a limited power to appoint certain agents and preserves the liability of trustees if assets are left in the hands of the agents longer than is necessary.  However, the provision is a dead letter as the delegation can be effected under section 23(1) without the said liability.  Under section 30(1) a trustee is chargeable only for moneys and securities actually received by him or her. The trustee is not liable for any loss caused by the act or default of anyone else unless it is caused by his own wilful default (i.e. a conscious breach, or reckless performance, of duty). Trustees will therefore seldom be liable for loss caused by an agent.  However, in cases where section 30 does not apply (for example where an agent is employed simply to transmit trust money or property from one person to another) a higher standard is required of the trustees.  They will be liable if they fail to act with reasonable prudence.  The provisions of section 30 in particular have been the subject of much criticism and comment.  (All references to sections 23 and 30 in this paragraph refer to the Trustee Act 1925.)
84.Section 23(1) of this Act makes clear that a trustee who satisfies the duty of care (section 1 and Schedule 1 paragraph 3) in relation to the appointment and review of the appointment (section 22) of an agent, nominee or custodian will not be liable for the acts and defaults of the appointee.
85.“Entering into arrangements” includes the selection of the agent, nominee or custodian, the determination of the terms of the appointment and, if applicable, the preparation of a policy statement under section 15(2) (Schedule 1 paragraph 3(2)).
86.Section 23(2) governs the liability of trustees for the acts or defaults of any permitted substitute of an agent, nominee or custodian.  Under sections 14(2)(a) and 20(2)(a), trustees may only authorise or appoint an agent, nominee or custodian on terms that permit the appointment of a substitute where it is reasonably necessary for the trustees to agree to such terms.  Having agreed such a term, the trustees will only be liable for the acts or defaults of a substitute agent, nominee or custodian if they failed to comply with the duty of care under section 1 when agreeing that a substitute could be appointed or when carrying out their duties of review under section 22 in so far as they relate to the use of the substitute.
87.Sections 24 to 27 make certain supplementary general provisions in relation to the use of agents, nominees and custodians by trustees.
Commentary on Sections Part IV: Agents, Nominees and Custodians Section 23: Liability for agents, nominees and custodians