Chapter 2: Duties of relevant persons Section 24: Duties to take action in relation to distributor’s compliance failure
This Section provides that, if a distributor becomes aware, or ought to be aware, of a compliance failure in relation to a product as defined in subsection (7) and is aware or ought to be aware that the product is a UK consumer connectable product, they must (a) as soon as is practicable, take all reasonable steps to remedy the compliance failure, and (b) notify the enforcement authority and in certain circumstances the customer. Subsection (5) provides for the Secretary of State to set out in regulations the conditions for when the customer must be notified of a compliance failure.
	Subsection (6) sets out that notifications under subsection (3) must include (a) details of the compliance failure, (b) any risks of which the distributor is aware posed by that compliance failure, and (c) any steps taken by the distributor to remedy the compliance failure and whether or not those steps have been successful.
	The duties in this Section apply at any time after a product has been made available by a distributor to a customer in the United Kingdom.