Other provisions Removal of the democratic filter
The Act includes provisions that enable social housing complainants to escalate a complaint to the Housing Ombudsman service directly, once they have completed their landlord’s complaints process, thereby increasing the speed of redress.
	This is achieved by removing the existing requirement ("the democratic filter") for social housing residents wishing to escalate their complaint to the Housing Ombudsman to do this via a "designated person"; that is, an MP, Councillor or recognised tenant panel, or wait eight weeks after the end of their landlords’ complaints process.