Section 70 allows for an approved or designated redress scheme to be able to investigate complaints from tenants where their landlord fails to address their complaint appropriately or in a timely manner and, where appropriate, compel a landlord to take action to put things right or provide compensation.
	Where the complaint from a tenant concerns the breach of a regulatory threshold, local housing authorities may take enforcement action to bring the landlord or property into compliance with the regulations, and, using its discretion, to sanction landlords. In these circumstances, tenants will be able to complain to either the local housing authority or an approved redress scheme. To address both the regulatory breach and redress needs of the tenant, the local housing authority and redress scheme each have complementary but separate roles.
	Subsection (1) allows for official guidance on how local authorities and any approved or designated redress scheme will work together to resolve complaints where both parties have a jurisdictional interest. Approved or designated redress schemes and local housing authorities will need consistent ways of resolving these issues as quickly and efficiently as possible, while ensuring tenants receive redress and non-compliant landlords are sanctioned where necessary. The government intends for local housing authorities to take into account the guidance and, by regulations under section 65, to require an approved or designated scheme to also take into account this guidance, as outlined in subsection (3).
Part 2: Residential landlord Chapter 2: Landlord Redress Schemes Section 70: Guidance for scheme administrator and local housing authority Effect