This section requires OFCOM to produce a report about the content reporting and complaints procedures operated by providers of Part 3 services.
	OFCOM’s report needs to take into account the experiences of users and others in reporting content and making complaints to providers of Part 3 services. OFCOM are required to specifically advise whether they consider that regulations ought to be made placing a duty on Category 1 services to offer alternative dispute resolution procedures (see section 217), and are able to make other recommendations that they consider would deliver better outcomes in relation to reports or complaints.
Schedule 13: Penalties imposed by OFCOM under Chapter 6 of Part 7 Chapter 7: Committees, research and reports Section 160: OFCOM’s report about reporting and complaints procedures