191.This section inserts new section 41A into the 2007 Act. That section enables the Commission to release information about any conduct complaint, regulatory complaint, services complaint or handling complaint, and to disclose the outcome of a complaint, where it is in the public interest to do so. The information may reveal the identity of any practitioner or firm to whom the complaint relates, but it may only reveal the identity of the complainer with the complainer’s consent.
Background Part 3 - Complaints Section 73 – Power to disclose information about complaints: Commission