190.This section inserts new section 40B into the 2007 Act. That section allows the Commission to request information from a practitioner about complaints received by the practitioner during the 3-year period before the day the request was made, for any monitoring purposes the Commission is undertaking or in connection with the issuing of guidance. This information which can be sought includes:
	the date on which the complaint was received,
	a description of the substance of the complaint,
	the category of personnel in respect of whom the complaint was made,
	the type of services in respect of which the complaint was made,
	any action taken by the practitioner, the practitioner’s firm or the employing practitioner (as the case may be) in relation to the complaint,
	the date on which the practitioner’s consideration of the complaint concluded,
	an explanation of whether the complaint was resolved,
	any changes in the working practices of, or processes or systems used by, the practitioner, the practitioner’s firm or the employing practitioner (as the case may be) arising from the complaint.
Background Part 3 - Complaints Section 72 – obtaining information from practitioners