Part 4: Consumer rights and disputes Duties of traders Section 261: Duties of traders on cancellation or end of subscription contract
This section sets out requirements on the trader where the consumer has exercised a right to cancel under Chapter 2 or taken the necessary steps to end the contract under its contractual terms.
	The trader must give the consumer an "end of contract notice". Regardless of the medium used by the consumer to end or cancel the contract, there is a requirement on the trader to acknowledge the cancellation request (once received) in writing on a durable medium and in accordance with any other requirements specified in regulations under section 277 subsection (1) paragraph (a). This must be within the period specified in regulations under section 277, subsection (1), paragraph (a). If no such period is specified in regulations, the notice must be given within three working days after the consumer giving notice of termination, or, where the consumer notifies cancellation online, the trader must give the end of contract notice within 24 hours of cancellation.
	The end of contract notice must contain clear information that the contract has been or will be cancelled or ended, together with the date on which this occurred or will occur, together with any other information required by regulations made under section 277 subsection (1) paragraph (b).
	Additionally, any overpayment received must be refunded. An overpayment is defined in subsection (6) as being any payment already made by the consumer for which they are no longer liable as a result of the contract termination.