Part 4: Consumer rights and disputes Interpretation of Chapter 4 Section 291: Meaning of "ADR" and related terms
This section defines ADR and related terms.
	Subsections (2) to (5) define "ADR". This includes, but is not limited to, mediation, arbitration, early neutral evaluation and action under an ombudsman scheme. These examples are taken from the Practice Direction on pre-action conduct and protocols of the Civil Procedure Rules. In relation to the reference to arbitration in subsection (4)(b) and to resolutions which are binding on the consumer in subsection (5)(a), nothing in this Chapter is intended to qualify sections 89-91 of the Arbitration Act 1996 and the unfair terms provisions of Part 2 of the Consumer Rights Act 2015 in relation to the use of such forms of ADR in a consumer context.
	Subsection (6) defines an "ADR provider" as a person who carries out ADR in relation to a consumer contract dispute (see section 292) or who makes special ADR arrangements for doing so.
	Subsections (7) and (8) define "special ADR arrangements" as arrangements made by an ADR provider for ADR to be carried out by another person. Special ADR arrangements are explained in more detail in the context of section 293.
	Subsection (9) provides a signpost to section 295 which sets out the definitions of "exempt ADR provider" and "exempt redress scheme" and identifies who are exempt ADR providers for the purposes of Chapter 4. Subsection (10) defines "accredited ADR provider", and subsection (11) defines "judge" for the purpose of the section.