Redress
Currently, property agents (including managing agents) are required by law to belong to one of the following government approved redress schemes: The Property Redress Scheme, or The Property Ombudsman. Social Landlords who are registered with the Regulator for Social Housing (RSH) are required to be members of the Housing Ombudsman Scheme.
	There is currently a gap in access to redress for leaseholders where their landlord does not employ a managing agent and is not a social landlord but carries out their own property management on their leasehold property. There is also a gap in access to redress for homeowners on freehold estates where the estate management company does not employ a managing agent. In such circumstances, the landlord or estate management company is not required to sign up to a redress scheme.
	To address the gap in access to redress, the measures in the Act can require landlords and estate management companies who manage their property or estate to sign up to a new mandatory redress scheme.
	The measures allow for robust enforcement should a relevant landlord or estate management company who is required to join a redress scheme fail to do so. This includes significant financial penalties; and giving homeowners a route to apply to the appropriate tribunal for an order to appoint an alternative manager.