Commentary on Sections Complaints Handling – the new system Section 125: Jurisdiction of the ombudsman scheme
335.This section broadly defines what types of person are eligible to bring complaints to the OLC and who may be the subject of a complaint. A complaint will fall within the jurisdiction of the ombudsman scheme if:
	it is not excluded under sections 126 or 127 (because the respondent’s “in-house” complaints procedures have not been used, or the complaint is otherwise excluded by provision made in the scheme rules);
	if the respondent falls within section 128 (i.e. the respondent was an authorised person at the relevant time); and
	the complainant falls within section 128 and wishes to have the complaint dealt with under the scheme.
336.Section 125(3) prevents an authorised or other person from restricting in any contract or notice the right of a person to bring a complaint.