Part 2: Police Complaints, Discipline and Inspection Chapter 2: Police Super-Complaints
This Chapter, which inserts a new Part 2A into the 2002 Act (comprising new sections 29A to 29C), provides for the creation of a system of police super-complaints. A policing super-complaints system would allow organisations, such as charities and advocacy groups, to raise issues on behalf of the public about patterns or trends in policing that could undermine legitimacy. There are three existing super-complaints systems in operation relating to competition and markets and the financial sector. These are run by the Competition and Markets Authority (section 11 of the Enterprise Act 2002), the Financial Conduct Authority (sections 234C to 234H of the Financial Services and Markets Act 2000 (inserted by section 43 of the Financial services Act 2012)), and the Payment Systems Regulator (sections 68 to 70 of the Financial Services (Banking Reform) Act 2013).