This is a new provision. There is no previous legislative provision for private residential tenants specifically to complain to an Ombudsman or redress scheme about their landlord. In relation to housing, legislative provision for redress schemes already exists for property management, private rental letting and estate agency work, freeholders of leasehold properties, new homes, and for social housing residents.
Part 2: Residential landlord Chapter 2: Landlord Redress Schemes Section 64: Landlord redress schemes Background