Chapter 2: Duties of relevant persons Section 25: Duties to take action in relation to manufacturer’s compliance failure
This Section provides that, if a distributor of a relevant connectable product becomes aware, or ought to be aware, of a manufacturer’s compliance failure, as defined in subsection (2) and is aware or ought to be aware that the product is or will be a UK consumer connectable product as defined in Section 54, then the distributor has a duty to act.
	Subsection (3) requires that the distributor to contact the manufacturer about the compliance failure as soon as possible.
	Subsection (4) provides that, if it is not possible to notify the manufacturer and a relevant person other than the manufacturer supplied the product to the distributor, the distributor must contact that other relevant person about the compliance failure as soon as possible.
	If it appears that the compliance failure is not going to be remedied by the manufacturer in accordance with Section 11(2)(b), the distributor must take all reasonable steps to prevent the product from being made available to customers in the United Kingdom.
	The distributor must also notify the persons in subsection (7) of the compliance failure as soon as possible, after it has contacted (or attempted to contact) the manufacturer. When certain conditions are met in relation to a compliance failure, the distributor must also notify any customer to whom it directly supplied the product. These conditions will be set out in regulations by the Secretary of State using the power in subsection (8).
	Subsection (9) sets out that any such notification must include (a) details of the compliance failure, (b) any risks of which the distributor is aware posed by that compliance failure, and (c) any steps which the manufacturer has taken to remedy the failure of which the distributor is aware and whether or not those steps have been successful.
	Subsection (10) sets out that where the distributor notifies a distributor or an importer to whom it has supplied a product or the person from whom they obtained the product of a compliance failure, the distributor must also inform them whether the manufacturer is aware of the compliance failure and weather the enforcement authority has been notified of the compliance failure.
	Subsection (11) ensures that relevant persons are not required to duplicate notifications made by others in the supply chain.
	The duties in this Section apply at any time after a distributor of a product has made it available in the United Kingdom.