Commentary on Sections Part 3: Television and Radio Services Chapter 4: Regulatory Provisions Section 328: Duty to publicise OFCOM’s functions in relation to complaints
691.OFCOM are to include in a licence for every service to which this section applies conditions to ensure that procedures for handling and resolving complaints about observance of standards, including OFCOM’s functions under Part 5 of the Broadcasting Act 1996, are publicised. This section applies to every programme service licensed by a Broadcasting Act licence