This section imposes duties on providers of Category 1, 2A, and 2B services to set out their policies on disclosing information to the parents of deceased child users, have a dedicated helpline or section of the service (or similar means) for such parents, provide details about the relevant policies and procedures in their terms of service or a publicly available statement, and respond in a timely manner to requests for information. It also requires the providers to operate a complaints procedure in relation to these duties.
Part 4: Other duties of providers of regulated user-to-user services and regulated search services Chapter 4: Deceased Child Users Section 75: Disclosure of information about use of service by deceased child users