Schedule 9: The New Homes Ombudsman scheme Background
These are new provisions.
Example
The New Homes Ombudsman scheme will be required to include details about the scheme in a number of areas so that it is clear what the scheme does and how it operates, and to ensure that the scheme is effective and can carry out the functions required. Any proposals to administer the New Homes Ombudsman scheme would be required, at the very least, to meet requirements set out under this schedule.
These requirements are intended to help consumers know how to access the scheme and how complaints will be handled, including when the New Homes Ombudsman must have regard to a code of practice and what determinations the New Homes Ombudsman can make to resolve issues, such as the award of compensation. The scheme may enforce determinations through expulsion of members of the New Homes Ombudsman scheme, which provides an incentive to comply with determinations made by the New Homes Ombudsman.
The schedule sets out the requirement that the scheme must make provision as to how information is provided to the Secretary of State, the Scottish and Welsh Ministers and the relevant Northern Ireland department when the scheme is not run by the UK Government, and the reports that it makes, which could be annual reports or case reports to highlight and recommend improvements. The scheme may include further provision not set out in the schedule.