Commentary on Sections Part 2: New Regulatory Arrangements, Etc 161. .Section 45: Provision of statistical information to consumers etc.
This section adds two new sections (38B and 95B) to the Water Industry Act 1991.
162.The new 38B gives the Council a duty to publish statistical information relating to consumer complaints (made to the Authority, the Council, the Assembly, the Secretary of State or directly to undertakers or licensed water suppliers and their representatives) and the handling of those complaints. The new 95B makes similar provision for sewerage undertakers.
163.The Council has discretion over the form and frequency of the publication of the statistics.