Schedule 13: Penalties imposed by OFCOM under Chapter 6 of Part 7 Chapter 7: Committees, research and reports Section 160: OFCOM’s report about reporting and complaints procedures
This section requires OFCOM to produce a report about the content reporting and complaints procedures operated by providers of Part 3 services.
	OFCOM’s report needs to take into account the experiences of users and others in reporting content and making complaints to providers of Part 3 services. OFCOM are required to specifically advise whether they consider that regulations ought to be made placing a duty on Category 1 services to offer alternative dispute resolution procedures (see section 217), and are able to make other recommendations that they consider would deliver better outcomes in relation to reports or complaints.