Chapter 2: Duties of relevant persons Section 18: Duties to take action in relation to importer’s compliance failure
This Section provides that, if an importer is aware, or ought to be aware, of a compliance failure by the importer as defined in Section 18(7) and is aware or ought to be aware that the product is a UK consumer connectable product as defined in Section 54, it must take all reasonable steps as soon as is practicable to remedy the compliance failure.
	Subsection (3) requires that the importer notify the persons listed in subsection (4) as soon as possible of a compliance failure. When certain conditions are met in relation to a compliance failure, the importer must notify any customer to whom it directly supplied the product. These conditions will be set out in regulations by the Secretary of State using the power in subsection (5) and will be subject to the negative resolution procedure.
	Subsection (6) sets out that the notification under subsection (3) must include (a) details of the compliance failure, (b) any risks of which the importer is aware that are posed by the compliance failure, and (c) any steps taken by the importer to remedy the compliance failure and whether or not those steps have been successful.
	The duties in this Section apply at any time after a product has been made available by an importer to a customer in the United Kingdom.