Part 2: Prominence on television selection services References of disputes to OFCOM Section 362AW Procedure for resolving disputes
This new section provides that where OFCOM decides it is appropriate for them to handle a dispute under section 362AU(2), or where the dispute is referred back to OFCOM under new section 362AU(6), then the procedure for considering and determining the dispute is to be the procedure which OFCOM consider appropriate. Save for exceptional circumstances, OFCOM must make their determination within four months of the date OFCOM decide it is appropriate for them to handle the dispute or the date the dispute has been referred back to them.