Schedule 3: Timing of providers’ assessments Duties about content reporting and complaints procedure Section 20: Duty about content reporting
Subsection (2) imposes a duty on providers of regulated user-to user services to have content reporting mechanisms in place (Section 31 contains similar provisions relating to search services).
	All providers of regulated user-to-user services must enable users and other affected persons (as defined in subsection (5)) to report illegal content; and, providers of such services which are likely to be accessed by children must also enable reporting of content that is harmful to children on parts of the service that it is possible for children to access.
	Subsection (5) sets out a definition of "affected person" which lists the types of people who are not users of a service but who might be affected by content, or who may need to assist others with making a complaint. These people must also be able to use the content reporting mechanisms.