Part 4: Consumer rights and disputes Complaints by consumers to traders Section 308: Duty of trader to notify consumer of ADR arrangements etc
This section requires traders to provide consumers with information about ADR or other complaint resolution arrangements in which the trader is required to participate.
	Subsection (1) provides that the section applies where a trader responds (see further subsection (3)) to a complaint from a consumer in relation to a consumer contract.
	Subsection (2) illustrates the subject matter of complaints relating to a consumer contract to which the section applies.
	Subsection (3) imposes the substantive requirement and is to be read with subsection (4). The requirement arises when the trader communicates the outcome of the complaint. At that point, the trader must inform the consumer about any ADR or other arrangements for securing or facilitating resolution which are available to the consumer and in which the trader is required to participate by legislation or contract. The requirement ensures that the consumer, if dissatisfied with the outcome of the complaint, is made aware of those arrangements. The arrangements in relation to which the requirement applies are not limited to accredited ADR and are wider than the definition of ADR in section 291.
	Subsection (5) provides that, where a trader does not comply with this section, the Secretary of State may give that trader an enforcement notice in accordance with section 302(1).
	Subsection (6) clarifies that the trader notification obligation does not qualify any other obligation a trader may be under to provide information.