Schedule 13: Penalties imposed by OFCOM under Chapter 6 of Part 7 Chapter 7: Committees, research and reports Section 154: Research about users’ experiences of regulated services
This section amends section 14 of the Communications Act 2003 (consumer research) to require OFCOM to arrange research into United Kingdom users’ opinions and experiences relating to regulated services.
	Subsection (2) provides that OFCOM must make arrangements to understand a number of factors, including public opinion concerning providers of regulated services and the experiences and interests of those using regulated services. The intention is to provide OFCOM with the flexibility to choose the most appropriate methods for such research. This subsection also provides that OFCOM must include a statement of the research they have carried out in their annual report to the Secretary of State and the devolved administrations, under paragraph 12 of the Schedule to the Office of Communications Act 2002.