Miscellaneous Arrangements for the investigation of complaints Appointment of the Complaints Commissioner
To add a further layer of independence to the role of the Complaints Commissioner, section 76 of the Act amends the FSA 2012 to make HM Treasury responsible for the appointment of the Complaints Commissioner, rather than the regulators.
	HM Treasury will be responsible for setting the terms and conditions of the appointment of the Complaints Commissioner, including term limits. In doing so, HM Treasury must ensure that these terms and conditions are reasonably designed to ensure that the investigator will be free at all times to act independently of the regulators, and that complaints will be investigated under the complaints scheme impartially, without favouring the regulators.