Part 4: Consumer rights and disputes Accreditation: procedure etc Schedule 26: Accreditation criteria
Schedule 26 sets out the accreditation criteria with which an ADR provider must comply to become, and remain, accredited under Chapter 4.
	Part 1 sets out the criteria. These are designed to ensure that ADR providers meet standards of accessibility, expertise, fairness, independence, impartiality, and transparency so that consumers receive better outcomes in resolving disputes with traders.
	Part 2 contains supplementary provisions on the interpretation and application of the criteria in Part 1. In particular, paragraph 9 clarifies that the accreditation criteria only apply to ADR providers so far as it is reasonable to regard them as applicable in relation to the ADR and activities of the ADR provider and any special ADR arrangements that it makes. This recognises that the criteria in Part 1 are criteria in the nature of general principles, not all of which will be relevant in the same way to all forms or contexts of consumer ADR.