Section 65, subsections (2)(a) and (b) give scope to determine, in regulations, how the individual responsible for overseeing and monitoring the determination of complaints – "the Ombudsman" – will be appointed. Section 69 makes clear, no matter how the individual is appointed under these regulations, that this individual, or any person exercising functions under the scheme, does not have Crown status. This is consistent with the existing Ombudsman for social housing, who does not have Crown status, as specified in the Housing Act 1996.
Part 2: Residential landlord Chapter 2: Landlord Redress Schemes Section 69: Landlord redress schemes: no Crown status Background