Commentary on Sections Complaints Handling – the new system Section 145: Duties of authorised persons to co-operate with investigations
365.Section 145(1) requires each approved regulator to make provision in its regulatory arrangements that all authorised persons regulated by it must provide co-operation and assistance to the ombudsmen in relation to an investigation, consideration or determination of a complaint; and this must include provision for enforcing that requirement. The Board may specify requirements which such provision must satisfy (subsection 145(2)), and must publish any such requirements (subsection 145(3)).