Schedule 9: Independent System Operator and Planner: transfers Schedule 18: Heat networks regulation Part 11 – Consumer protection
This part sets out that regulations may provide for the heat networks regulator to make regulations prescribing standards of performance affecting heat network consumers. For example, the regulations may provide for compensation to be paid to consumers affected by a failure by an authorised entity to meet a standard of performance. This part also sets out that regulations may provide for various Parts of the Consumers, Estate Agents and Redress Act 2007 to apply in relation to heat network consumers. This will allow for the operating of a consumer advocacy body and provision about complaints handling and redress schemes (in a similar way to the gas and electricity markets) for heat network consumers.